Refund & Exchanges

Refund & Exchange Policy

At The Black Dress Co., we are a small family business and take pride in the quality of our merchandise. Because of the intimate nature of clothing, as well as health and safety concerns, we do not offer returns or cash/credit refunds. Please review our policy carefully before making your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery:

Once reviewed, if your claim is approved, we will send return instructions and, in some cases, a prepaid shipping label. Do not return any items without prior approval.

Exchanges

We offer exchanges only in the following situations:

  • You received a defective or damaged product.
  • You received the wrong item.

How exchanges work:

  1. Contact us within 3 days of delivery.
  2. Once approved, ship the original item back (trackable shipping recommended).
  3. After inspection, you may choose either:
    • A replacement of the same item (if available), or
    • Store credit to place a new order.

Note: Store credits are issued once the return is processed. Exchanges are not automated at this time.

Non-Returnable / Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Undergarments and personal care products
  • Custom garments or personalized clothing (alterations may be offered separately)
  • Gift cards
  • Final Clearance items

Gifts

  • If the item was marked as a gift and shipped directly to you, you may receive a store credit for defective merchandise.
  • If the gift was not marked at checkout, or shipped to the purchaser, the credit/refund will be issued to the original buyer.

Proof of Purchase

To complete any exchange, you must provide a receipt or proof of purchase (order confirmation, packing slip, or invoice).

Shipping Your Return

  • Approved returns must be shipped to the address provided in your confirmation email.
  • Unless otherwise stated (e.g., defective or incorrect items), customers are responsible for return shipping costs.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Policy Summary

  • No cash or credit refunds are issued.
  • Exchanges only for defective, damaged, or incorrect items.
  • Final sale for undergarments, personal care goods, custom/personalized clothing, gift cards, and Final Clearance items.
  • Claims must be submitted within 3 days of delivery with photos and proof of purchase.

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